Van Enckevort is making a transformation from wholesaler to service provider, the aim being to provide its end customers with a total solution. “With the current ERP system, we were no longer future-proof. We often faced unexpected surprises. Data was inconsistent and the connection between the sub-accounts and main accounts was poor. The numerous individual packages that we had resulted in extra work in terms of, for example, collecting and analysing essential data. Combined with the amount of customisation, there was no confidence in the system and it was high time that something new was started”, Verstraelen explained.
Goal and vision
Van Enckevort manages several activities, such as distribution from the central warehouse, sales in eleven regional branches, project-based total solutions for security and access control, supply of personal protective equipment and all of the foregoing went through different sales channels, such as: over-the-counter sales, call centre, project sales and tendering, webshop. In 2014, a decision was made to start looking for a new ERP platform. Verstraelen had a specific vision and approach in mind. “We would then address all processes. From CRM, stock management, logistics, the B2B webshop through to the store automation of the tills. We wanted this within an ERP system. We anticipate that we can support this within the Dynamics AX standard. Whereas it was suboptimal in the old situation, we are moving to integrated control of our process, which allows us to monitor performance realtime using key figures and where we can convert the feeling into figures.” In terms of the webshop, Verstraelen has clear expectations. “This must make it easier to order online. We expect this to relieve the pressure on the sales force, to enable them to focus on what they are good at.” We began by mapping our processes. “But not before a clear goal was formulated. Reviewing and optimising our processes using Microsoft Dynamics AX and Pulse should ultimately result in a reliable financial system, elimination of customisation and external packages. As well as the widespread functional improvement, the use of this system must contribute to a higher level of customer satisfaction, reliable management information, improved reporting and savings in terms of time. The anticipated increased efficiency will enable the current team to expand further.”
Let the customers confirm
The next step in the selection process was a market scan. Verstraelen: “I started to look for an ERP package for a medium-sized technical wholesaler. We only defined a limited number of key points on a couple of A4 sheets, which served as the guide. Through a number of seminars, I took a look at a number of packages free of obligation. In addition, I