What my days were like in the year 2000: At around eight o’clock, the day starts with a cup of coffee. My desktop starts up with Windows 98 SE, after which I start up my ERP application. To see how things are going, I have to print out my list of outstanding orders. I then look for my ruler and highlighters so that I can set to work. The list contains around 300 rows and I will have to go through those one by one. I start with the first row. Every single row is visited by my ruler, to view its current status. When I think an order will be on time, I highlight this in green. After half an hour, I have reached row 50 and I discover that this order will arrive too late. Argh. I then have to investigate the cause of this and what I have to do to be able to highlight this in green. I immediately wonder who I should inform about this delayed order. The row is finally highlighted in green. Two and a half hours later, I have highlighted the entire list. It has become a colourful spectacle, with green blocks and some red lines, plus a number of comments. This list will feed an email to the various departments when I inform them which orders could potentially be late. Day after day, I work for three hours on investigating where we are at.