rsr

About RSR

RSR offers multiple solutions to improve people’s mobility and independence. In recent years, the company has developed into a brand-independent supplier with a broad assortment of services, ensuring that clients are always provided with a suitable aid as quickly and effectively as possible. RSR is the leading partner in mobility aids and puts the client first in everything they do.

Facts & figures

  • Number of employees: 140+
  • Industry: Medical care
  • Offices: Leeuwarden, Winschoten, Nieuwleusen, Duiven, Breda en Schagen
  • Business Challenges: Laws and regulations, lack of flexibility and the challenge of making the shift from an internal transactional approach to client- and relationship-centred processes
  • Solution: Microsoft Dynamics 365 Finance & Operations, Customer Engagement, Field Service, Power Platform, e-Con CPQ
  • Results: The cloud allows for more flexibility and client centricity

Approach and result

In the world of mobility aids, everything revolves around the client. Besides that, there are many laws and regulations to deal with, which means you need a certain amount of flexibility. RSR’s previous business software offered little flexibility, and most processes were built up around transactions. The company wanted to shift from an internal transactional approach to client- and relationship-oriented processes.

That’s why it chose Dynamics 365 Finance & Operations as the foundation for the financial and logistics processes. The platform enables RSR to be in control, and with the Customer Engagement module, they can focus more on the client. Now, all relevant information is readily available, regardless of device and location. Back office processes are fully geared toward efficiency, and the organization is better able to anticipate (future) legislation and developments. The platform brings flexibility where it’s most needed and allows for client centricity.

In the world of mobility aids, everything revolves around the client.
rsr